Returns & Refunds Policy

At Sandra Beauty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

• Items must be returned within 30 days of the delivery date
• Products must be unused, in their original condition, and in original packaging
• Sale or clearance items are not eligible for return

How to Request a Return

To start a return, please contact us at support@sandrabeauty.shop with your order number and reason for return. Our team will respond within 1–2 business days with instructions.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us immediately with a photo of the item. We'll make it right at no cost to you — no return shipping required.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original order and place a new one.

Non-Returnable Items

• Gift cards
• Opened personal care or hygiene products
• Items marked as final sale

If you have any questions, don't hesitate to reach out at support@sandrabeauty.shop. We're happy to help!